Cancellations and refunds

Last updated 31 October 2026

Every book is made personally from one family's memories, so it cannot be resold. That is why the normal 14-day "change of mind" right to cancel does not apply once writing has started (UK Consumer Contracts Regulations 2013, regulation 28; EU Consumer Rights Directive, article 16). Here is what we do instead.

Before the first chapter is written

Cancel at any time and we refund everything you paid. Just email hello@mylegacychapters.com with your order number.

After chapters have been written

• Chapters already written are not refundable, as the work is done and personal to you. You keep them: we send you the written chapters as a PDF.
• On the deposit plan, you never pay for chapters that are not written yet, so there is nothing to refund for them.
• If you paid in full, we refund the share of the price for chapters that were not written yet. For printed books that were not printed yet, we also refund the printing and shipping.

After you approve the finished book

The book is made exactly as you approved it, so we cannot cancel or refund it after approval, and we cannot change mistakes in text or photos that you approved.

Damaged, faulty or lost printed books

If a printed book arrives damaged, has a printing fault (for example missing or wrongly bound pages, or a cover printed badly), or does not arrive, email us within 30 days of delivery (or of the expected delivery date) with your order number and a photo of the problem. We reprint and send it again free of charge, or refund the printed book if you prefer. This does not affect your legal rights for faulty goods.

If we cannot deliver

If for any reason we cannot finish your book, we refund every payment for work we have not delivered.

How refunds are paid

We refund to the card or account you paid with, within 14 days of agreeing the refund. Your bank may take a few more days to show it.

Contact

My Legacy Chapters. Email hello@mylegacychapters.com.